FAQs

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not stored in our servers.

Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.

Generally, we will despatch your order the other day since the date you placed the order.

Shipping takes 1-2 weeks depending on location. Some distant areas can take a bit longer. But we will get to you. 

Because the post office handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated 2-5 days after your order has been shipped.

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Shiny Camellia reserves the right to deny any return request.

Customers will only be charged once for shipping costs (this includes returns), no-restocking to be charged to the consumers for the return of the product.